Voice Quality Assurance Services

Calyptech offer a range of voice quality assurance services based around its innovative Beethoven product. No matter what your network type; Enterprise, Voice over IP, Wireless, PSTN and Hybrid Networks, Calyptech can help you with your quality of service needs.

With years of experience in dealing with voice quality issues in telephony networks and a proven range of Voice Quality Enhancement products Calyptech is in a unique position to offer voice quality testing, monitoring and evaluation.

Network Test and Audit

Calyptech understands that different types of organizations have different testing needs. Developers creating new products have different testing requirements than enterprises accepting delivery of whole new networks. Using appropriate components found within Beethoven, Calyptech can utilise standardised intrusive tests and non-intrusively monitor live traffic to test your equipment from a voice quality assurance perspective.

Some of the types of testing Calyptech specialise include:

• New Product Testing

  Product development companies will benefit from having their new equipment and technologies analysed. Calyptech can help discover how your new product affects speech from a human listener's perspective but also from the perspective of the new automated services that are continually being connected to the network.

• Verification of Vendor Claims

  Calyptech can help verify that a Vendor's piece of network equipment does what it is intended to do from a voice quality perspective.

• New Network Configuration

  Whether you are a Network Planner, Network Integrator or Network Operator, Calyptech can help test a your network configuration for its effects on voice quality. A new configuration may intuitively feel like the right thing to do but this is only a feeling. Beethoven can provide quantitative verification.

• Acceptance Testing

  As a Network Operator or an Enterprise Network Calyptech can help perform acceptance testing from a voice quality perspective. Having equipment operational for a set number of days before acceptance simply is not good enough. Care must be taken to ensure that equipment is not only operational but meets the demanding voice quality requirements of your customers.

Monitoring

Calyptech provides a service where Beethoven components can be installed into a network for monitoring purposes. The system can be used to monitor voice quality through network upgrades and search for the root cause of network faults.

• Network Upgrade Effects

  With Beethoven network upgrades can be performed and the impact analysis quantified immediately. If the voice quality drops for any reason, Beethoven's real-time alarming capability will provide notifications to network administrators, minimising down time and sub-standard voice quality.

• Fault Finding

  A Beethoven system can be installed in a network for the purpose of fault finding. Beethoven analyses calls metrics and statistics that help to pinpoint problem areas or devices within the network. Individual calls can also be analyzed to determine the likely cause of voice quality degradation.

Evaluation

Calyptech can help you evaluate the voice quality of a network to ensure it meets regulartory requirements, satisfies SLAs, compares favourably after upgrade or is performing to “right” level of voice quality.

• Regulatory Requirements

  Governments are creating legislation to regulate service quality levels. Using Beethoven Calyptech can help meet these regulatory requirements by providing evidence of compliance.

• Service Level Agreements

  How does an Enterprise Network know they are getting what they paid for? Using Beethoven at the public network interface, allows the Enterprise to police the Service Level Agreement, and ensure that their network is performing as required.

  Conversely how does a Network Operator defend itself from false claims made by other Network Operators or Enterprise level network? Beethoven will pin point the source, and cause of network degradation, including the bewildering intermittent, call load dependent faults.

• Comparative Studies

  Telecommunications companies are not the only ones that can benefit from Beethoven. Third parties and federations may also benefit. Using Beethoven Calyptech can perform comparative studies on networks. If a network is undergoing a major generational upgrade Calyptech can provide a detailed report of the state of voice quality at both sides of the upgrade, ensuring your members are no worse off.

• Voice Quality Targeting

  A Network Operator's voice quality may be too high, costing it money in an ever more competitive environment. The cost comes from things like excess maintenance on equipment that is not needed to inventory and spares for redundant network elements, and bandwidth not being used efficiently, resulting in lower Average Revenue Per User.

  Conversely there may not be a high enough level of voice quality leading to lost revenue through customer churn. Using Beethoven Calyptech can achieve the level of voice quality that is right for your target market whatever it may be.