Beethoven VQAS

Customer churn is handing your competitors your hard won customers on a plate. It took you time and effort to get them in the first place so it hurts to watch them walk away. The bad news is that customer churn affects your reputation and your bottom line. The good news is that it can be reduced.

Whether you are a Network Operator, a Service Provider, a Network Planner or a Network Integrator getting the right quality of service on your network will give you a competitive advantage with maximised return on bandwidth with minimised customer churn.

Beethoven gives you the means to optimally tune your voice network to maximise your revenues.

The Beethoven Voice Service Assurance solution gives you a scalable, configurable set of hardware and software components that fully instrument your network to assure the quality of the voice service. Beethoven offers a customisable suite of voice monitoring and analysis capabilities that enables you to optimally manage and control your network from a customer experience perspective.

It works by allowing you to quickly identify and resolve issues resulting in increased network reliability, and a reduction in the cost of maintaining the high level of service demanded by end customers and regulatory authorities. The quality of your network as perceived by your customer goes up and the costs of maintaining that level of quality go down.

The diagram above shows the various components of the Beethoven Voice Service Assurance solution and how they are combined together in order to produce a solution to suit your exact needs. There is a Beethoven solution for you no matter what your business or network type. Click on one of the Users, Networks or Components below to learn more.

Success Stories

Beethoven solves mystery of falsely triggered DTMF digits in remote central queensland...

Beethoven is used to objectively compare types of customer premise equipment...

Benchmarking a network using Beethoven prior to upgrade...

ASR System Forwards Customers To Human Operators...